Rescheduling, Cancellation
and No-Show Policy
We understand that vasectomy is a big decision for many. Things can go not according to plan, or you may change your mind after discussions with your family. Please familiarise yourself with the terms and conditions below.
Our cut-off time for our team to prepare your vasectomy is 9.00am the day before your procedure. Our team takes a lot of pride in making sure that your vasectomy happens smoothly on the day of the booking. This includes booking the right staff, equipment, consumables and venue.
A $100 deposit is required to secure the booking; otherwise, the slot may be allocated to someone else. Please note that booking an appointment over the phone constitutes a verbal contract, and a fee will apply for no-shows.
If we need to cancel or reschedule your appointment, we will let you know as early as possible and offer you the next available appointment or a full refund of any deposit or payment you have made.
CANCELLATION FEE
If you cancel in writing:
- Before 9.00am, one day before the procedure, there is no cancellation fee. Your $100 deposit is not refunded, but it can be put towards a new appointment within 12 months.
- After 9.00am, one day before the procedure, there is a cancellation fee of $350, which includes your $100 deposit
- Cancelling cannot be done via voice message. You need to send us an email.
RESCHEDULING FEE
If you reschedule in writing:
- Before 9.00am, one day before the procedure, no charge is applicable, and your $100 deposit moves to your new appointment
- After 9.00am, one day before the procedure, there is a rescheduling fee of $120
- Rescheduling cannot be done via voice message. You need to send us an email.
NO SHOW FEE
If you do not reschedule or cancel in writing, and unable to attend the pre-booked procedure – a full charge is applicable.
PAYMENT POLICY
- We accept debit and credit card payments (EFTPOS) at the clinic.
- We are a cashless clinic and do not accept cash.
OUTSTANDING DEBT
- Outstanding debt will be contacted by our Practice Manager. We may refer certain cases to a third party collection agency.
- By agreeing to our terms and conditions, you consent for your name, contact details and details of the services received to be forwarded to the collection agency.
- The patient shall be responsible for any expenses incurred for engaging a third-party collection agency, if deemed necessary.
DEPOSITS
A $100 deposit is required to confirm the booking; otherwise, the appointment slot may be allocated to another client. Deposits are non-refundable, but if you cancel or reschedule in writing before 9.00am the day before your procedure, your deposit can be put towards a new appointment within 12 months. If you cancel after 9.00am the day before, your deposit forms part of the $350 cancellation fee. Please note that booking an appointment over the phone constitutes a verbal agreement, and a fee will apply for no-shows.
Please contact us at info@thecooperclinic.com.au or
request a callback for more information.
Ask Us a Question
Have a query about vasectomies or family planning? Our dedicated team is here to help! Drop us a line with any questions or concerns you may have regarding the procedure, recovery, or any other aspect of vasectomy. We’re committed to providing informative and personalised answers to support your decision-making process.
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